Privacy policy

At The Glenrock Luxury Nature Resort, we are committed to safeguarding the privacy of our guests and website visitors. This privacy policy outlines how we collect, use, disclose, and protect your personal information. By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information, including but not limited to:

• Contact information such as name, email address, phone number, and mailing address.
• Reservation details including check-in/check-out dates, room preferences, and special requests.
• Payment information such as credit card details (processed securely through our payment gateway).
• Demographic information such as age, gender, and nationality.
• Feedback and correspondence, including reviews, surveys, and emails.
• Usage data such as IP addresses, browser type, device information, and website analytics.

How We Use Your Information

We use the collected information for the following purposes:

• To process reservations, payments, and provide requested services.
• To communicate with you regarding your bookings, inquiries, and special offers.
• To personalize your experience and tailor our services to your preferences.
• To improve our website, services, and customer support.
• To conduct research, analysis, and marketing activities.
• To comply with legal obligations and prevent fraudulent activities.

Disclosure of Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies.
• Legal Compliance: We may disclose information when required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Consent: We will obtain your consent before sharing your information for any other purposes not outlined in this policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure payment processing, access controls, and regular security assessments.

Your Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you and request corrections if necessary.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or by contacting us directly.
• Cookies: You can manage cookies through your browser settings and opt-out of certain tracking technologies.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

Updates to this Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for updates.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at info@theglenrock.com/+94 769 205 305.

Effective Date: 15th of April 2024